ABOUT CLAIMSTERS
The estimating and supplement team behind the contractor.
Claimsters supports roofing and general contracting businesses with detailed estimates, evidence-backed supplements and consistent file follow-up. We work within the contractor's business, with authorization, to document the repair scope and support the work the contractor is responsible for completing.
WHO WE ARE
A contractor's estimating and supplement team, not another handoff.
Built around the repair scope, the supporting records and the contractor's workflow.
Claimsters is the estimating and supplement team that roofing and general contracting companies use when the carrier's estimate does not appear to reflect the documented repair scope. We rebuild estimates in Xactimate, prepare supplements, organize supporting records, submit the contractor's repair scope and follow the file through the carrier's response.
Contractors can bring us one file or an ongoing claim volume. The work can be arranged around individual estimates, a residential or commercial desk, a monthly retainer or a storm-surge retainer. The agreed workload and responsibilities are confirmed before work begins.
Our team draws on perspectives from the public-adjusting, labor and contractor sides. We use that experience to focus on the details a reviewer needs to evaluate: scope, quantities, regional pricing, building-code requirements, manufacturer instructions and the evidence behind each item.
We do not negotiate insurance settlements, interpret policy coverage or exclusions, or advocate for homeowners. Our work stays focused on the contractor's estimate and repair scope.
HOW WE APPROACH THE WORK
Three disciplines guide every file.
Estimating, documentation and follow-through work together. A complete file needs more than a total at the bottom of a page.
Build the repair scope
Review the carrier estimate, measurements, photographs and project information. Rebuild the estimate line by line around the documented work.
Explore Xactimate EstimatingSupport the line items
Connect applicable quantities and estimate items to labelled photos, measurement reports, local code references and manufacturer requirements.
Explore Supplement WritingKeep the file moving
Record submissions, responses and deadlines. Follow up on open files each week and give the contractor a status update.
Explore Claims ManagementTHREE FILE PIPELINES
Different starting points. The same evidence-led process.
Every file is reviewed according to its current stage. The stage determines what information is gathered, what scope is prepared and what follow-up may be appropriate.
Denied files
When the carrier has declined the claim or approved no exterior work, we review the denial and available inspection records, gather relevant damage evidence and prepare the documented repair scope.
- Slope and elevation-labelled photos
- Date-of-loss weather verification
- Third-party measurements
- Manufacturer requirements
Partial-denial files
When only part of the work is included, we document the areas and components left out, including repair-versus-replacement questions where the evidence supports further review.
- Photos of omitted slopes or elevations
- Repairability documentation
- Product availability and matching evidence, where relevant
- Scope and quantity comparison
Supplemental files
When an estimate exists but appears to leave out documented work, we compare the scope, quantities and applicable requirements, then prepare line items supported by the project records.
- Measurement and quantity differences
- Code-required components, where applicable
- Concealed damage records
- Detach and reset or labor items, when supported
FROM INTAKE TO CARRIER RESPONSE
A clear workflow, with a record at every stage.
We work under the contractor's authorization and keep the contractor informed as the file moves through review, submission and follow-up.
Open the file
Receive the carrier estimate or denial letter, project photographs, measurement report and contractor authorization.
Review the scope
Compare the existing estimate with measurements, photographs and the repair work documented by the contractor.
Build the estimate
Prepare the agreed estimate in Xactimate or Symbility and verify the relevant regional price list and date for insurance-related work.
Organize the evidence
Connect applicable line items to photos, measurements, local code information and manufacturer instructions.
Submit and respond
When submission support is selected, send the contractor's estimate and supporting documents, then respond in writing to questions about estimate items.
Follow up and update
Log submissions, responses and deadlines. Open files receive weekly follow-up and a status update to the contractor.
WHAT SUPPORTS THE ESTIMATE
Evidence first. Every applicable line should be explainable.
Documentation depends on the property, the reported damage and the scope being estimated. We identify what is relevant to the file rather than treating every item as universal.
Carrier price-list context
Use the same regional price list as the carrier's estimate and verify the applicable list and date for insurance-related work.
Photographs tied to the scope
Organize photos by slope, elevation or work area and connect images to the estimate items they support.
Measurements and quantities
Use third-party measurement reports and project dimensions to check quantities and documented work areas.
Local code information
Check the locally adopted code edition, amendments and relevant sections for the property's jurisdiction.
Manufacturer instructions
Reference product-specific installation requirements when they apply to the documented work.
Additional loss documentation
Where relevant, include weather verification, dated concealed-damage photos and same-day moisture readings.
WHAT WE DO
Support across estimating, supplements and contractor operations.
Contractors can use one service for an individual file or combine support around the team's ongoing workload.
Xactimate Estimating
Residential, commercial and retail estimates in Xactimate, with Symbility estimating available according to the assignment.
02 / SUPPLEMENTATIONRoofing Supplement Writing
Line-by-line supplement preparation, supporting documents, written responses and submission follow-through.
03 / DENIAL SUPPORTDenial and Partial-Denial Support
Evidence gathering, scope preparation and reinspection requests when further review is supported by the file.
04 / FIELD PREPARATIONReinspection Support
Prepare the contractor's crew with relevant photos, measurements and code items for an evidence-supported reinspection.
05 / COMMERCIALCommercial Roofing Estimates
Estimate support for commercial, flat and metal roofing scopes and related building work.
06 / FILE MANAGEMENTClaims Management
Separate per-claim support through estimate submission, supplement follow-up and depreciation release.
07 / CONTRACTOR OPERATIONSOffice and CRM Support
Keep records, notes, production stages and follow-up activities organized across the contractor's file pipeline.
Retail estimates for non-insurance-funded work, Xactimate and Symbility workflows, contractor platforms such as AccuLynx, one-to-one and team training, process consulting, residential and commercial desks, monthly retainers and storm-surge retainers.
PROJECTS AND LOSS TYPES
Roofing is a starting point. The process can support other repair scopes.
When a loss produces a repair scope that needs to be estimated and documented, Claimsters can review whether the assignment fits its services.
Storm and exterior damage
Hail, wind, tornado, hurricane and tropical storm damage, lightning, and fallen trees or limbs affecting roofs, siding and fences.
Snow, ice and freeze
Snow-load damage, ice dams, related interior water damage and freeze damage such as burst pipes.
Fire and smoke
Structural fire repair, smoke and soot cleaning, and the reconstruction scope that follows.
Water and mitigation
Water damage from roof leaks, appliances or pipes, plus documented extraction, drying, demolition and antimicrobial work.
Commercial and exterior trades
Commercial roofing and building losses, along with supported scopes involving siding, windows, painting, fencing and related exterior work.
HOW WE FIT INTO YOUR BUSINESS
We work within the contractor's business, with its authorization.
The contractor hires Claimsters as an estimating and supplement resource. For each assignment, the contractor authorizes the work and provides a company email address for file correspondence where that workflow is used.
Messages are limited to the contractor's estimate and repair scope, supporting documents, evidence, building-code references and manufacturer requirements. The contractor remains informed and can see the file communication through its mailbox.
OUR SERVICE BOUNDARIES
What Claimsters does
- Prepare contractor estimates and supplements
- Document repair quantities and scope
- Support estimate items with evidence, codes and manufacturer instructions
- Submit the contractor's repair scope when submission service is selected
- Respond in writing to questions about estimate items
What Claimsters does not do
- Negotiate or effect an insurance settlement
- Interpret policy coverage or exclusions
- Advocate for the homeowner on the claim as a whole
Public adjusting and coverage questions belong with the appropriately licensed professional or the homeowner's attorney. Applicable state requirements are checked for each assignment.
WHERE WE WORK
Nationwide contractor support, with experience across ten states.
Claimsters works nationwide. Its experience footprint includes the states below. Local code editions, amendments, regional price-list context and applicable licensing requirements are checked for the specific assignment.
Explore Service AreasEXPERIENCE FOOTPRINT
COMMON QUESTIONS
About working with Claimsters.
A few details about our role, workflow and the information contractors provide to get started.
Contact ClaimstersWho does Claimsters work for?
Claimsters works with roofing and general contracting businesses as their estimating and supplement resource. The contractor authorizes the assignment, and the work focuses on the contractor's repair scope and supporting documentation.
Does Claimsters work nationwide?
Yes. The company overview states that Claimsters works nationwide and has experience across Ohio, Tennessee, South Carolina, North Carolina, Georgia, Maryland, Texas, Pennsylvania, New Jersey and Nebraska.
What types of files can Claimsters review?
The service model includes denied, partial-denial and supplemental files, as well as residential and commercial roofing, exterior trades, retail estimates and other repair scopes that fit the company's estimating and documentation services.
What should a contractor send to get started?
Start with a company email address for the authorized workflow, the carrier estimate or denial letter, available project photographs and a measurement report. Include carrier inspection photographs when available. Additional documents depend on the file stage and repair scope.
Does every open file receive follow-up?
Yes. The stated workflow includes a follow-up each week on every open file and a status update to the contractor. Carrier response deadlines are also recorded and tracked.
Does Claimsters negotiate settlements or interpret coverage?
No. Claimsters prepares and supports the contractor's estimate and repair scope. Settlement negotiation, policy coverage interpretation and homeowner advocacy are outside its stated role.
Can Claimsters help with depreciation release?
Yes, through the separate Claims Management service. It follows the file from estimate submission through supplementing and depreciation release. The service model lists a separate fee of $500 per claim.
Does Claimsters guarantee carrier approval?
No. Claimsters prepares estimates and supporting documentation for carrier review. The carrier makes its own decisions, and no approval or payment amount is guaranteed.
START A CONVERSATION
Tell us about your contracting business and file needs.
Whether you need help with one estimate or want an ongoing estimating and supplement resource, share a few details. The service scope and applicable fee are confirmed before work begins.
START A ROOFING PROJECT
Tell us about your contracting business and file needs.
Tell us about your contractor business and the estimating or supplement support you need. Claimsters will use these details to understand the request and confirm the appropriate next step.
- Single roofing files or ongoing contractor volume
- Xactimate estimating and supplement documentation
- Submission support and weekly file follow-up
Please do not submit policy numbers, sensitive personal information, payment details, or confidential claim documents through this general inquiry form.
PROJECT INQUIRY
Tell us what you need.
Fields marked with an asterisk are required.
READY TO WORK TOGETHER?
Bring us the file. We will help document the repair scope.
Start with the carrier estimate, denial letter, photographs and measurements available for the project. Claimsters will review the information and help identify the appropriate estimating or supplement support.
Claimsters provides contractor-side estimating, supplement preparation, repair-scope documentation and related file support. With the contractor's authorization, Claimsters works within the contractor's business and focuses on the contractor's estimate and repair scope. Claimsters does not negotiate or effect insurance settlements, interpret policy coverage or exclusions, or advocate for homeowners. Applicable state requirements, local code editions and amendments, and regional price-list context are checked for each assignment. Carrier approval and payment are determined by the carrier and are not guaranteed.